Returns and refunds
30 days to change your mind
If a piece is not right, you can return it within 30 days of receiving your order.
Conditions
To be accepted, an item must be:
- unworn, unwashed and free of marks, scent or hair
- returned with all original tags attached
- returned in its original packaging
We inspect every return. Items that show signs of wear, damage from improper use or missing tags are not eligible and will be sent back to you.
How to return
Do not send anything back before contacting us. Parcels sent to the sender address on the package cannot be processed and cannot be refunded.
- Email support@cavarli.com within 30 days of delivery.
- Include your order number and the reason for return.
- We reply within one business day with the correct return address and instructions.
Return shipping costs
We ship to you for free. Return shipping is at your own cost, and we recommend a tracked service. We cannot refund a parcel that never arrives and cannot be traced.
Because we work with international fulfilment partners, returns are handled through an overseas warehouse. The address you receive from us is the only valid one.
Exchanges
Wrong size or a colour that did not work out? An exchange is usually faster and simpler than a return. Mention it in your email and we will arrange it.
Refunds
Once your return arrives and passes inspection, we refund to your original payment method within 5 to 10 business days. Your bank may take a few days more to show it.
The original shipping was free, so nothing is deducted for it.
Faulty or incorrect items
If something arrives damaged, faulty or simply not what you ordered, contact us within 48 hours of delivery with photos. We cover everything: return shipping, a replacement or a full refund, whichever you prefer. This is separate from the 30 day policy and does not cost you anything.
Right of withdrawal, European Union
If you are a consumer in the European Union you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right sits alongside our 30 day policy, which is more generous.
To use it, send us a clear statement by email before the 14 days are up. You then have 14 days to return the goods. We refund within 14 days of receiving them back, including the standard delivery cost we charged, which in our case is zero. The direct cost of returning the goods is yours.
Cancelling an order
Orders go to our fulfilment partner quickly. If your order has not been dispatched yet we can still cancel it, so contact us as soon as possible. Once it has shipped, the return process above applies.
Questions
Write to support@cavarli.com. We answer within one business day.